Customer service determines if your business goes up with the giants or goes down with other failed businesses. Whether you are dealing with ordinary customers or large corporations, treating them well is a strong foundation to strengthen and establish your brand in the market.
An excellent customer service does not mean you sold hundreds of millions of sales – a regular salesperson can do it. It means encouraging your customer to return again and again. Remember, creating relationships among them is the key to success.
Customer service comes in various forms. When a customer walks in at your store, looking for a particular product but unfortunately you don’t have it but have products that function the same, then tell it to the customer. Honesty is one vital factor in customer service.
Another form is through phone. This is the first contact of potential customers to your company so always keep your lines open. Your attitude and tone of your voice should be convincing and pleasing for customers to know you are ready to listen and serve them.
The third form of customer service is follow up. If you approach your customers to ensure they have everything and all are in good condition, then it makes them think you really care and they will definitely keep that in mind. So when they come again to your store, then they won’t hesitate to come to you if there are problems. One great thing is they can even recommend your business to their friends or family members.
Reliability is an essential element of exceptional customer service. You have to deliver what you have promised. If you don’t have any idea about certain things, then don’t make up stories. If you don’t deliver like you promise, then you have broken the customer’s confidence to your company.
Listening to feedbacks of customers is also important. Although it might be tiresome, you have to pay attention to enhance their working experience with you.
Train your employees with the right thing to do when dealing with customers in different situations. Make sure they are well-educated to make decisions without consultation from a supervisor.
Give your employees the requirements and pleasing advices they will need to talk to customers positively and even go miles for their satisfaction. Customers keep you in this competitive world. If they are not satisfied, they go to your competitors. When you provide great customer service, your customers will be back and they might even bring their family and friends.