If your business employs people, there is a possibility that at some stage you will have a workplace spat that will need a resolution. Gov.Uk has a good amount of information on how to solve a workplace dispute.
The site has several articles on handling workplace grievances – and the procedures involved in arriving at a solution. A grievance comes about when an employee raises concerns about any aspect of working life, while an employer may raise disciplinary warnings towards an employee who is considered to be in breech of their contractual requirements.
A number of potential solutions are available, including mediation, arbitration and tribunals.