Dealing with unhappy clients is simply a part and parcel of business life. How you handle the situation could be indicative about how professional and client-centric your business is.
Base Line Mag has a nice visually based article sharing ten ways to disarm angry customers. Among the tips are:
- Always be available to your customers when they have a problem.
- Be friendly and convey a pleasant tone.
- Use the customers name when you speak with them.
- Be sincere.
- Take responsibility and show the client you are doing all you can to resolve the issue for them.