How To Handle Angry Customers

Dealing with unhappy clients is simply a part and parcel of business life. How you handle the situation could be indicative about how professional and client-centric your business is.

Base Line Mag has a nice visually based article sharing ten ways to disarm angry customers. Among the tips are:

  • Always be available to your customers when they have a problem.
  • Be friendly and convey a pleasant tone.
  • Smile.
  • Use the customers name when you speak with them.
  • Be sincere.
  • Take responsibility and show the client you are doing all you can to resolve the issue for them.